Customer Success Manager (Americas)

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Requirements:

• 3+ years in Customer Success, Account Management, or similar roles (preferably in fintech, SaaS, or crypto).
• Understanding of blockchain and staking (you don’t need to be an expert, but interest and willingness to learn are a must!).
• Strong communication and relationship-building skills, with experience managing B2B clients.
• Problem-solving mindset - able to troubleshoot issues and guide clients effectively.
• Experience working with CRM tools (e.g., HubSpot, Salesforce, or similar).
• Ability to work independently in a remote-first environment, managing multiple clients effectively.
• Fluent English is required, additional languages are a plus.
• Passion for Web3 and crypto!

Responsibilities:

• Own the customer journey from onboarding to ongoing success, ensuring clients maximize their staking potential with P2P.
• Act as the main point of contact for clients, proactively managing relationships and resolving any issues.
• Educate and train clients on our staking services, including industry trends and best practices.
• Collaborate with internal teams (sales, product, and tech) to ensure a seamless customer experience.
• Monitor client activity & engagement providing insights to improve adoption and satisfaction.
• Identify upsell and expansion opportunities to help grow our partnerships.
• Advocate for customers internally ensuring their feedback is heard and implemented in our services.
• Stay up-to-date on the latest Web3 and blockchain trends to provide valuable insights to clients.