Customer Success Manager (Americas)

Posted about 1 month agoViewed

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💎 Seniority level: Manager, 3+ years

📍 Location: US

🔍 Industry: Web3

🏢 Company: P2P. org

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: BlockchainREST APIWeb3.jsCommunication SkillsAnalytical SkillsCustomer serviceMicrosoft OfficeRelationship buildingProblem-solving skillsAccount ManagementNegotiation skillsTrainingActive listeningClient relationship managementCRMCustomer supportCustomer SuccessEnglish communicationSaaS

Requirements:

3+ years in Customer Success, Account Management, or similar roles (preferably in fintech, SaaS, or crypto).
Understanding of blockchain and staking (you don’t need to be an expert, but interest and willingness to learn are a must!).
Strong communication and relationship-building skills, with experience managing B2B clients.
Problem-solving mindset - able to troubleshoot issues and guide clients effectively.
Experience working with CRM tools (e.g., HubSpot, Salesforce, or similar).
Ability to work independently in a remote-first environment, managing multiple clients effectively.
Fluent English is required, additional languages are a plus.
Passion for Web3 and crypto!

Responsibilities:

Own the customer journey from onboarding to ongoing success, ensuring clients maximize their staking potential with P2P.
Act as the main point of contact for clients, proactively managing relationships and resolving any issues.
Educate and train clients on our staking services, including industry trends and best practices.
Collaborate with internal teams (sales, product, and tech) to ensure a seamless customer experience.
Monitor client activity & engagement providing insights to improve adoption and satisfaction.
Identify upsell and expansion opportunities to help grow our partnerships.
Advocate for customers internally ensuring their feedback is heard and implemented in our services.
Stay up-to-date on the latest Web3 and blockchain trends to provide valuable insights to clients.

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