Account Manager (Remote-Europe)

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Requirements:

• Proven experience in account management, customer support, or a related field.
• Experience working with CRM systems (experience with specific platforms such as HubSpot is a plus).
• Knowledge of compliance requirements, including KYC and KYB processes.
• Experience with Sumsub or similar client verification platforms is a significant advantage.
• Strong attention to detail and ability to manage multiple client accounts simultaneously.
• Ability to maintain professional and positive relationships with clients, demonstrating kindness and responsibility in all interactions.
• Excellent communication skills, both written and verbal.
• Strong organizational and time management skills with the ability to prioritize tasks effectively.
• Ability to work independently and as part of a team, showing initiative and responsibility in all tasks.

Responsibilities:

• Manage and maintain strong relationships with existing clients, ensuring their needs are met promptly and efficiently.
• Oversee and monitor outstanding balances with clients, proactively addressing any payment delays or issues.
• Utilize CRM systems to track client interactions, manage accounts, and maintain up-to-date client records.
• Ensure compliance with relevant regulations, including KYC and KYB requirements, maintaining accurate records of client verification.
• Support clients through their lifecycle, providing exceptional service and timely responses to inquiries.
• Coordinate with internal teams to ensure smooth service delivery and client satisfaction.
• Regularly report on account statuses, including outstanding balances, payments, and any other relevant metrics.
• Maintain detailed records of client deals and account updates in CRM.
• Contribute to the development and implementation of processes to improve client experience and account management efficiency.
• Handle client complaints and escalate as necessary, ensuring all issues are resolved to client satisfaction.