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Field Installation Technician - Northeast
Posted about 1 month agoViewed
💎 Seniority level: Junior, 2 to 4+ years
📍 Location: United States
🔍 Industry: A/V
🏢 Company: Planar Systems👥 501-1000ElectronicsVirtualizationRetailHardware3D Technology
🗣️ Languages: English
⏳ Experience: 2 to 4+ years
Requirements:
- Excellent interpersonal, telephone, customer service, time management, and decision-making skills essential
- Excellent written and oral communication skills and demonstrated ability to communicate appropriate information to customers and team members in a professional manner
- Ability to communicate effectively in writing to provide documentation on completed installations
- Understanding of order process, escalation process, and ability to provide feedback to Project Manager
- Ability to effectively maintain professional appearance and demeanor in a variety of work environments
- Ability to work unsupervised while remaining efficient and productive, completing work in an exceptional manner
- Comfortable using standard hand tools
- Basic understanding of electronics, connectivity concepts
- General knowledge of HVAC and Power requirements
- Knowledge of various A/V cables including but not limited to HDMI and CAT 6
- Understanding of wiring schematics, measurements and system drawings.
- Must be able to read Visio and / or CAD drawings
- Ability to create Visio or CAD line drawings is desired
- 3rd party Control knowledge (Creston, AMX etc) is desired
- System integration experience is desired
- Government Clearance desired
- Comfortable working on a ladder for extended periods of time
- Ability to use Microsoft Office Suite
- Knowledge of the order process, escalation process, and providing project feedback to the Product Management team
- Mental ability to conduct on-going interpersonal interactions, analyze and solve problems essential
- Ability to actively participate in team development and team-oriented processes.
- Physical ability to use computer hardware/software required.
Responsibilities:
- Install displays, mounting hardware, A/V equipment, and interconnectivity equipment at customer locations independently or with a team
- Maintain and service installed products at customer locations
- Provide installation, setup and teardown of product for demos and trade shows
- Report and escalate product issues and resolution to appropriate personnel
- Work with Technical Support and Engineering teams to resolve issues when standard troubleshooting and replacement of hardware does not fix the problem
- Provide training and certification to integrators on site when appropriate conditions apply.
- Provide accurate notes and documentation on completed projects
- Provide backup support to the Tech Support/Helpdesk to provide answers to customers' technical requests via phone and email
- Communicate end-user feedback and issues to appropriate personnel, and proactively propose solutions or appropriate actions
- Ability to maintain acceptable standards of office conduct
- Ability to come to work demonstrating timely and regular attendance
- Ability to handle stress effectively
- Ability to learn on the job in a fast-paced environment
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