Billing Specialist (6 month contract)

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Requirements:

• 1+ years of experience in a customer service and data entry role.
• Proficiency in Excel/Google Sheets.
• Experience with NetSuite & Stripe is considered a plus.
• Strong customer service experience, with a keen focus on problem-solving.
• Exceptional oral and written communication skills.
• Attention to detail and accuracy.
• Strong team player with a "can-do" attitude and a passion for excellence.
• Tech-savvy with the ability to navigate apps and software.

Responsibilities:

• Provide timely responses to daily billing inquiries via Zendesk, delivering exceptional customer service and swift issue resolution.
• Process a high volume of purchase orders and generate accurate invoices through Stripe, maintaining efficiency and precision.
• Conduct daily cash applications to Stripe and NetSuite invoices, resolving payment discrepancies promptly.
• Manage tax exemption certificates in Avalara to ensure compliance with tax regulations across various jurisdictions.
• Identify, develop, and implement efficient billing procedures within Stripe for B2C customers, enhancing overall workflow.
• Collaborate closely with cross-functional teams to streamline billing processes and address any discrepancies or challenges.
• Generate month-end reports for receivables and collections, analyzing data to improve aged receivables through strategic follow-ups.
• Handle customer refunds and credit calculations tailored to internal team needs.
• Participate in ad hoc projects, including system implementations and user acceptance testing.