Field Engineering Tech Lead

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Requirements:

• Min of 6+ years of relevant engineering experience in SaaS, AI/ML, or enterprise technical roles.
• Strong proficiency in JavaScript/TypeScript (required); familiarity with Python is a plus.
• Experience working with REST APIs, debugging integration issues, and improving automation workflows.
• Familiarity with MongoDB or similar databases for managing structured data.
• Experience managing small teams, in fast paced environments.
• Strong analytical and problem-solving skills, with a structured approach to debugging and optimization.
• Ability to manage multiple customer requests efficiently while maintaining high service standards.
• Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical stakeholders.

Responsibilities:

• Own and manage technical relationships with customers, acting as the primary contact for API integration, debugging, and workflow optimization while ensuring seamless adoption of Scale’s solutions.
• Lead and mentor a small team of engineers, providing technical guidance, prioritizing tasks, and driving their professional development.
• Optimize and automate data pipelines and structured data processing through scripting and workflow improvements, ensuring efficiency and scalability.
• Develop and maintain internal tools, documentation, and SDKs to support customers and internal teams.
• Drive cross-functional collaboration with Engineering, Product, and Customer Success teams to enhance service delivery and advocate for technical improvements.