Operations Manager (A.I Team)

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Requirements:

• 5+ years of experience in operations management or similar role
• Proven track record of building and optimizing operational systems
• Strong project management capabilities with emphasis on getting things done
• Advanced English proficiency (C1/C2 level)
• Experience with AI tools and automation platforms
• Excellence in remote work environments
• Strong data analysis and decision-making skills

Responsibilities:

• Own the end-to-end infrastructure for program delivery, from initial client engagement through graduation
• Build and maintain scalable systems to support onboarding of 200+ businesses simultaneously
• Ensure all program resources, videos, and materials are properly organized and accessible
• Create and optimize automated workflows for program delivery
• Monitor program delivery metrics and implement systematic improvements
• Coordinate with Innovation team to implement curriculum updates and new features
• Develop and maintain KPIs for tracking program effectiveness
• Build data visualization and reporting systems for leadership decision-making
• Serve as the operational bridge between Customer Success, Innovation, and Program Delivery teams
• Lead daily stand-ups and coordinate cross-team initiatives
• Manage project timelines and resource allocation across departments
• Identify operational constraints and develop solutions for scaling
• Oversee implementation of AI tools and automation across program delivery
• Work with technical teams to architect and improve AI-powered workflows
• Stay current with AI developments and identify opportunities for implementation
• Document and share best practices for AI utilization across the organization
• Build and manage a team of virtual assistants and support staff
• Create standard operating procedures and training materials
• Provide mentorship and guidance to team members
• Foster a culture of continuous improvement and innovation