ApplyCustomer Engagement Specialist (Outbound Sales & Support)
Posted about 1 month agoViewed
View full description
💎 Seniority level: Junior, 2 years
📍 Location: San Jose, CR, Mexico City, MX, Rio de Janeiro, BR
🔍 Industry: IGaming/online casino
🏢 Company: Patrianna👥 51-100Product DesignGamificationGamingInformation Technology
🗣️ Languages: English
⏳ Experience: 2 years
🪄 Skills: Customer serviceWritten communicationExcellent communication skillsVerbal communicationActive listeningSales experienceCRMCustomer support
Requirements:
- Minimum 2 years in an outbound sales and customer service role.
- Prior experience in the iGaming/online casino is essential
- At least 6 months of voice/phone call center experience handling US-based accounts.
- At least 6 months of experience providing email and chat support for US-based accounts.
- Excellent written and verbal communication skills with professional email and chat etiquette.
- Passion for customer satisfaction and delivering top-tier support.
- Strong technical aptitude and proficiency in using customer-facing software.
Responsibilities:
- Initiate outbound communications with customers who have shown interest in our products and services.
- Convert potential customers into active members by providing a positive and seamless customer experience, addressing concerns, and guiding them through the onboarding process.
- Develop and maintain a deep understanding of our company’s offerings to effectively convey their value, benefits, and unique features.
- Utilise live chat, emails, and follow-up communications to ensure customer satisfaction, foster engagement, and encourage long-term retention.
- Work closely with the Customer Service, CRM, Operations, and Marketing teams to share insights and improve customer conversion and engagement strategies.
Apply