Client Services Benefit Specialist "Champion" (Work Remotely Anywhere in the U.S.)

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Requirements:

• Minimum of 2 years’ experience focused on employee benefits and/or benefits administration
• Strong Excel skills (VLOOKUP, convert to CSV, concatenation & pivot tables)
• Tech savvy – must have a comfort level with learning, utilizing & communicating technology
• Ideal candidates will possess a background utilizing benefit administration systems or other Human Capital Management platforms (HCM)
• Experience with carrier files (or EDI in general) is also ideal
• Demonstrated ability to partner with other Businessolver functional areas to deliver a seamless experience for the customer
• High comfort level interacting with external clients and resolving conflicts
• Natural ability to build and maintain relationships as well as being a natural collaborator and team player
• Keen attention to detail - you must pay crazy attention and have a relentless focus on QUALITY!!!
• Ability to maintain grace under pressure – especially during the busy season

Responsibilities:

• Ensure positive client experiences through high quality service and communication
• Respond to inquiries from clients and internal partners within expected time frames, providing regular updates to the client through resolution
• Complete risk mitigation reporting including audits, team activity and case manager reporting
• Manage client deliverables, track progress and complete assigned work through company planning tools
• Maintain accountability for inbound and outbound files
• Maintain carrier and client SFTP setup and completion of updates as needed
• Daily review of incoming data files, and carrier discrepancy reporting
• Execution of client specific process and procedure
• Function as the primary point of communication for our Carrier partners
• Working with Carriers on ongoing file updates and requests
• Communicate updates to Client Services and technical partners as required
• Identify root cause of any systemic issues