ApplyCustomer Success Manager | SMB (Academic)
Posted about 2 months agoViewed
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💎 Seniority level: Manager, 1-2 years
📍 Location: United States, Canada
🔍 Industry: Science Communication
🏢 Company: BioRender👥 101-250💰 $15,319,133 Series A almost 2 years agoLife ScienceGraphic DesignSoftware
🗣️ Languages: English
⏳ Experience: 1-2 years
🪄 Skills: Communication SkillsCustomer serviceOrganizational skillsInterpersonal skillsAccount ManagementTrainingClient relationship managementCustomer SuccessSaaS
Requirements:
- 1-2 years of experience in a customer success or account management role
- Experience with Customer Success metrics - Retention, Expansion and CSQL’s
- BSc. or Masters in the Life Sciences or relevant Experience in science knowledge translation
- Strong communication skills, interpersonal skills and attention to detail
- Excellent organizational skills and ability to manage and prioritize multiple projects
- Experience in hosting virtual webinars, workshops and/or other events is a plus
Responsibilities:
- Proactively reach out to clients & decision makers to position yourself as a trusted and strategic partner.
- Deliver value that delights our users to drive engagement, encourage renewal of annual subscription and identify revenue growth opportunities.
- Provide personalized training to clients by delivering webinars specializing in science communication topics
- Speak to new and existing users of our platform to showcase new features
- Connect with various internal teams to ensure the customers’ needs are being fulfilled, contribute to the product, and assist other teams
- Cultivate customer advocates, understand user-critical use cases for product feedback, engage with customers for speaking opportunities and run marketing activities
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