Clinical Onboarding Specialist

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Requirements:

• Bachelor’s Degree required
• 2 years of HR onboarding administration or training experience required
• HR experience in a clinical setting is highly desirable
• Excellent verbal and written communication skills
• Ability to maintain strict confidentiality
• Detail-oriented
• Outside the box thinker; excellent at problem solving
• Familiarity with and willingness to use cloud-based communication software - Google Suite, Slack, Zoom, Dropbox
• Strong interpersonal, relationship-building and listening skills, with a natural, consultative style
• Ability to energize, communicate, and build rapport at all levels within an organization
• Work authorized in the United States and native or bilingual English proficiency

Responsibilities:

• Manages new hire onboarding from preboarding through client-facing care.
• Support Clinical training efforts, learning the intricacies of your defined Onboarding Cohorts’ roles and responsibilities so you can assist as they come up to speed.
• Assists new hires with completing all necessary steps required to complete Charlie Health’s rigorous Clinical onboarding process, stepping in to provide additional direct training and support directly as needed.
• Maintains regular contact with new hires via all available channels, including email, phone, and text.
• Assures that onboarding materials are up to date, relevant, and impactful.
• Works seamlessly with recruiting, onboarding, leadership, regulatory, and HR operations departments to keep them apprised of new hire progress and performance.
• Conducts periodic audits of employee file data for timeliness and completeness.
• Maintains strict confidentiality when managing sensitive employee and contractor information.
• Escalates issues promptly and with diplomacy and discretion.
• Cultivates positive interpersonal relationships with clinical and administrative leadership as well as external partners.
• Other duties as assigned.