Care Navigator, BCBA - Fully Remote

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Requirements:

• Board Certified Behavior Analyst (BCBA)
• At least 2 years of experience working with children and families
• Experience and confidence in using electronic medical records & technology systems

Responsibilities:

• Using clinical engagement skills, conduct introductory Kickoff Calls with incoming Little Otter families to welcome them to our platform, identify specific needs, schedule, and connect them with Little Otter services.
• Assist families in selecting the appropriate provider based on availability, clinical needs, and preferences while scheduling initial sessions.
• Assist families as they navigate all non-clinical aspects of care through the Little Otter platform and care system, including scheduling, and other care-related questions.
• Create a warm and supportive first impression during the Kickoff call by answering questions, addressing concerns, and clearly outlining the care process, available services, and next steps to ensure families understand what to expect.
• Reinforce the importance of connecting families into care quickly by scheduling care sessions.
• Gather insights from Kickoff calls and share feedback with internal teams to improve workflows, scripts, and the overall family experience.
• Provide administrative support to families by managing scheduling and rescheduling of services while serving as an integral part of the care team to ensure seamless coordination and communication.
• Facilitating collaborative care and providing support to the clinical team.
• Ensure all scheduling interactions are properly documented and follow up with families as needed to confirm appointments.