Director of Production Engineering - Central & South America

Posted 10 days agoViewed

💎 Seniority level: Director, 5+ years

📍 Location: Argentina, Colombia, Costa Rica, Mexico, PST, CST, or EST

🔍 Industry: Infrastructure-as-a-Service

🏢 Company: Backblaze👥 251-500💰 $5,000,000 Series A over 12 years agoCloud Data Services Data Management Information Technology Data Storage Software

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: AWSLeadershipProject ManagementCloud ComputingData AnalysisPeople ManagementCross-functional Team LeadershipOperations ManagementStrategic ManagementCommunication SkillsAnalytical SkillsCI/CDProblem SolvingRESTful APIsLinuxDevOpsTerraformMicroservicesTeam managementAnsibleScriptingCustomer supportChange ManagementBudget management

Requirements:

Proven experience in a similar leadership role within the MSP or Infrastructure-as-a-Service industry.
Excellent collaboration and communication skills, including building high-performing teams and effectively interacting with colleagues across Backblaze and team members.
Strong analytical and problem-solving abilities, with a data-driven approach to decision-making
Significant experience in cloud-scale data center systems and services
Significant experience in managing mission-critical operations of complex global infrastructure.
A passion for process improvement and project management at scale
6+ years of management experience, with at least 3 years at the Director level
5+ years of hands-on technical experience in a field related to the team’s focus
Six-Sigma training and/or certification a plus
Ability to travel domestically and internationally as needed
Remote - Continental USA OK, with experience managing remotely

Responsibilities:

Lead a globally distributed team of 15+ highly technical teammates
Provide 24/7 services for NOC and SRE
Own the single source of truth for the state of production
Centrally manage all aspects of incident and change management
Maintain a culture of continuous improvement, leveraging operational data to prioritize work across teams.
Be customer focused, and have a strong bias to action therein.
Collaborate closely with Customer Support to provide seamless world-class support
Collaborate with Supply Chain to manage proper levels of inventory
Lead & coordinate strategic initiatives to evolve and improve production support, incident/change/asset management.
Liaise with Vendor Management and Legal to manage critical contract renewal cycles
Establish department-level objectives, policies, and procedures, creating OKRs or other measurements as applicable
Recruit & coach the team to support Backblaze and individual career objectives
Build strong cross-functional relationships, most notably with Infrastructure Engineering, Customer Support, and Data Center Operations.
Manage department budget
Be an engaged, visible, and admired leader

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