Sr. NOC Engineer - Night Shift (@Remote, Chile)

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Requirements:

• At least 5 years success with highly-scaled internet/ mobile application environments, including 3 years working in a Security Operations Center (SOC) or Network Operations Center (NOC)
• Knowledge in Incident and Problem Management, ITSM tools (like Jira, Zendesk, Confluence)
• Expert-level proficiency in industry leading tools for infrastructure and application monitoring (like AWS Cloudwatch, Datadog, Splunk, CloudFlare)
• Strong communication skills with the ability to convey complex technical issues to both technical and non-technical stakeholders (English is required)
• AWS CCP Certification required

Responsibilities:

• Provide first response and act as reference for the team for the monitoring, troubleshooting, and resolution of complex incidents within the cloud infrastructure, working closely to other Engineering teams
• Develop and implement best practices for monitoring, response and fulfillment of our Incident, Change and Service Request queues
• Analyze system logs and performance metrics to identify issues and improve overall system reliability
• Collaborate with engineering teams to optimize and introduce new monitoring solutions; coordinate incident response when service impacts occur and support the Post-Mortem efforts to prevent recurrence
• Maintain a solid understanding of cloud infrastructure and services, enhancing your technical skills over time