Teamlead IT Support - Hybrid (Munich) (m/f/d)

View full description

Requirements:

• Hands-on experience managing and supporting Microsoft 365 environments, including Exchange, SharePoint, Teams, and other collaboration tools.
• You are also proficient with Intune as a Mobile Device Management (MDM) solution, effectively managing device compliance, security policies, and application deployments.
• A solid understanding of IT support best practices, including Entra ID (formerly Azure AD) for cloud-based identity and access management, Azure services, networking basics, and endpoint security.

Responsibilities:

• Inspire and lead a team of IT professionals, fostering a supportive and solutions-driven culture that prioritizes excellent service and collaboration across all departments.
• Plan and develop a high-performing team, covering all relevant IT areas by managing the recruitment process, creating tailored development plans, and implementing comprehensive training programs to ensure ongoing growth and excellence.
• Identify and implement scalable IT support processes that streamline workflows, resolve technical issues efficiently, and enhance the overall user experience.