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(Junior) Customer Success Manager (m/f/d)
Posted about 2 months agoViewed
💎 Seniority level: Junior
💸 Salary: 2600.0 - 3000.0 EUR per month
🏢 Company: Roadsurfer👥 501-1000💰 $5,330,478 over 3 years agoLeisureRentalTourismRecreational Vehicles
🗣️ Languages: German, English
Requirements:
- Skilled in both German and English communication (knowing more languages is a bonus)
- Good at dealing with complaints and can stay strong in tough situations
- Knowing how to use Zendesk or a similar support system is a plus
- Cheerful attitude shines through, even over the phone
- Truly enjoy camping, travel, road trips, and exploring far-off places
Responsibilities:
- Serve as the initial point of contact for roadsurfer prospects and customers, offering tailored guidance on our product offerings, including rent, abo, myroadsurfer, and spots
- Professionally and effectively handle issues such as damage claims, breakdowns, and complaints, ensuring prompt solutions
- Coordinate existing bookings and subscriptions, whether it's for updates, changes, or cancellations
- Collaborate closely with other teams, such as product development, our international stations, and the sales team, to maximize service quality
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