Teamlead After Sales (w/m/d) mit 100% Homeoffice

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Requirements:

• 5+ years experience in the insurance industry, ideally with a focus on customer service or after sales.
• At least 3 years of experience in leading a team, preferably in Customer Success or Retention Management.
• You have a strong feeling for customers and know how to specifically increase their satisfaction and loyalty.
• You are data-driven and analytically strong - you can develop and successfully implement KPI-based measures.
• You are communicative, empathetic and enjoy motivating and developing your team.
• You work in a solution-oriented manner, think entrepreneurially and have innovative ideas for optimizing processes and customer interactions.
• You are a true organizational talent and can confidently manage various projects and priorities.

Responsibilities:

• Build and continuously develop a highly motivated Customer Success Team.
• Develop and implement strategies to reduce cancellations and increase customer loyalty.
• Analyze customer feedback and behavior to derive data-based measures to improve customer satisfaction.
• Optimize processes and automate workflows to enable efficient and scalable customer service.
• Work closely with other departments such as Sales, Product Management, and Marketing to ensure a holistic Customer Experience.
• Conduct performance analyses and derive targeted measures to improve team and individual goal achievement.
• Coach, motivate and further develop your team to ensure high service quality.