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Senior Chargeback Analyst
Posted about 2 months agoViewed
💎 Seniority level: Senior
💸 Salary: 90000.0 - 130000.0 USD per year
🔍 Industry: Fintech
🏢 Company: Highnote👥 1-10💰 $2,500,000 5 months agoMusicSoftware
🗣️ Languages: English
Requirements:
NOT STATEDResponsibilities:
- Responsible for processing merchant chargebacks end-to-end.
- Review evidence or case presented and leverage acquirer/schemes dispute resolution management rules to determine the validity of each claim and its potential for recovery.
- Ensure disputes are submitted in accordance with acquirer/scheme operating regulations, and that all required evidentiary and technical conditions and requirements are met.
- Ensure incoming/outgoing disputes balance with the acquirer portal and financial books.
- Monitor chargeback data to identify trends and patterns that could increase risk.
- Communicate with merchants regarding their chargeback activity and take appropriate action.
- Manage merchants through remediation plans as they approach or exceed chargeback thresholds assigned by the card schemes or internal policies.
- Assist with risk monitoring for merchants including evaluating chargeback risk on transactions.
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