BPO Sales Operations Sr. Specialist(SMB)

View full description

Requirements:

• Relevant experience in sales in B2B companies, preferably with SMBs.
• Excellent knowledge of digital marketing, lead generation, and funnel conversions.
• Formal experience in leading and managing sales teams.
• Fluent in Portuguese and English; Spanish is a plus.
• Experience in planning, developing, implementing, and managing scalable sales processes and teams.
• Quantitative skills for building business models, dashboards, and conducting KPI analyses.
• Hands-on mindset, excellent communication skills, and creative thinking ability.
• Experience in startups or SaaS companies is a plus.
• Proven ability to use Salesforce, dialer software, chat tools, and CRM tools (e.g., HubSpot).
• Previous experience managing third-party operations is a plus.

Responsibilities:

• Manage a third-party operation focused on small companies.
• Implementation of the best practices in digital sales and process automation in sales.
• Work collaboratively across teams (Marketing, Client Success, Product Development).
• Design and implement strategies to achieve sales targets.
• Promote training and development within the team.
• Build dashboards, KPIs, sales forecasts, commission plans, and career paths for team members.
• Use strategic, analytical, and creative thinking to convert B2B customers and increase self-service sales.