Customer Success Architect, Model Risk Management (MRM)

View full description

Requirements:

• 3-7 Year background in Analytics / AI / Model Risk Management (MRM), Model Governance, and/or Model Development.
• Experience in Model Risk Management activities including model documentation and validation.
• Proven leadership skills in supporting and maintaining solid, high-value customer relationships.
• Excellent communication, interpersonal, and problem-solving abilities.
• Strong analytical skills and a data-driven mindset.
• Familiarity with Python/R, Jupyter Notebooks, ZenDesk, & Notion is preferred.
• Experience with customer-facing content development via MS PowerPoint / Google Slides is required.

Responsibilities:

• Train clients on the MRM platform and provide ongoing education on model risk management topics.
• Collaborate with clients to understand their model usage and identify potential risk areas.
• Review and analyze client models to assess conceptual soundness, methodology, data quality, and performance metrics.
• Clearly explain complex model risks and their implications to clients, including senior management.
• Ensure client model usage aligns with relevant regulatory requirements and internal model governance policies.
• Collaborate with the model validation team to interpret results and communicate key findings to clients.
• Establish strong relationships with clients, acting as a trusted advisor on model risk management.
• Deliver training sessions to clients on best practices for model usage, risk identification, and model governance.
• Collaborate with other departments to resolve customer issues and improve the experience.
• Stay updated on product launches, policies, and industry trends to provide accurate customer information.
• Advocate for customers by sharing feedback and insights with the company.
• Participate in divisional activities as part of the Customer Success organization.