ApplyAssociate, Quality Operations
Posted 2 months agoInactiveViewed
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💎 Seniority level: Junior, 2+ years
📍 Location: United States
💸 Salary: 75000.0 - 85000.0 USD per year
🔍 Industry: Healthcare Delivery
🏢 Company: Pomelo Care👥 251-500💰 $46,000,000 Series B 10 months agoMobile AppsHealth Care
🗣️ Languages: English
⏳ Experience: 2+ years
🪄 Skills: Project ManagementData AnalysisOperations ManagementCommunication SkillsAnalytical SkillsCollaborationProblem SolvingAgile methodologiesAttention to detailOrganizational skillsWritten communicationComplianceMS OfficeReportingTrainingCross-functional collaborationData entryQuality AssuranceRisk ManagementStakeholder managementProcess improvement
Requirements:
- 2+ years operations or quality experience, ideally having worked within healthcare delivery or a high-growth startup
- Project management and prioritization skills
- Data-informed & results-oriented operator who moves fast
- Experience managing patient risk and patient complaints processes
- Meticulous attention to detail and highly organized
- Comfort with ambiguity
- Ability to work cross-functionally with clinicians and medical support staff
Responsibilities:
- Complete monthly quality assessments of care provided by Pomelo.
- Support the ongoing management of adverse event reporting across the organization, including initial response to reported events.
- Maintain the client/patient grievance and complaint process for all Pomelo services.
- Collaborate with internal stakeholders to support health plan audit preparation and execution for quality components, ensuring adherence to contractual obligations and regulatory requirements while addressing any identified deficiencies.
- Collaborate with internal training staff to develop and deliver role-specific quality training programs for doula and clinician workforce.
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