Program Manager, Customer Success Operations

Posted about 2 months agoViewed

💎 Seniority level: Manager

📍 Location: USA

🔍 Industry: Early Education Technology

🪄 Skills: Project ManagementData AnalysisSalesforceProcess improvementCustomer Success

Proven track record of transforming functions into well-oiled machines.
Excel in designing and implementing streamlined processes.
Adept at designing effective workflows, processes, and Salesforce (SFDC) automations.
Outstanding communication skills capable of influencing stakeholders at all levels.
Passionate about improving operational efficiency and early childhood education.

Support a critical function or area in the business by driving results through analysis of root causes.
Develop aligned solutions and execute a prioritized roadmap of initiatives.
Own initiatives as an individual contributor while also project managing others.
Transform functions into efficient operations and design streamlined processes from the ground up.

Posted about 2 months ago

📍 United States

🔍 Early Education

🔧 Requirements

Proven track record of transforming functions into well-oiled machines.
Excel in designing and implementing streamlined processes from the ground up and are adept at developing effective workflows, processes, and Salesforce (SFDC) automations.
Thrive in dynamic settings, capable of both big-picture thinking and detailed execution, with razor-sharp prioritization skills to ensure we are focused on the highest-impact opportunities at all times.
Outstanding communicator, able to influence stakeholders at all levels and drive results through collaboration and innovation.

💡 Responsibilities

Manage a team of 2-3 Program Managers, providing mentorship and guidance while ensuring the team delivers impactful outcomes.
Drive critical business functions by analyzing root causes, developing aligned solutions, and executing a prioritized roadmap of initiatives.
Balance individual contributions with overseeing the work of others.

Project ManagementData AnalysisSalesforceCross-functional Team LeadershipCoachingTeam managementProcess improvementCustomer Success

Posted about 2 months ago