Senior Program Manager, Customer Success Operations

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Requirements:

• Proven track record of transforming functions into well-oiled machines.
• Excel in designing and implementing streamlined processes from the ground up and are adept at developing effective workflows, processes, and Salesforce (SFDC) automations.
• Thrive in dynamic settings, capable of both big-picture thinking and detailed execution, with razor-sharp prioritization skills to ensure we are focused on the highest-impact opportunities at all times.
• Outstanding communicator, able to influence stakeholders at all levels and drive results through collaboration and innovation.

Responsibilities:

• Manage a team of 2-3 Program Managers, providing mentorship and guidance while ensuring the team delivers impactful outcomes.
• Drive critical business functions by analyzing root causes, developing aligned solutions, and executing a prioritized roadmap of initiatives.
• Balance individual contributions with overseeing the work of others.