Senior Program Manager, Customer Success Operations

Posted 5 days agoViewed

💎 Seniority level: Senior

📍 Location: United States

🔍 Industry: Early Education Technology

🗣️ Languages: English

🪄 Skills: Project ManagementData AnalysisSalesforceCross-functional Team LeadershipCoachingTeam managementProcess improvementCustomer Success

Proven track record of transforming functions into efficient operations.
Experience designing and implementing streamlined processes and effective workflows.
Adept at Salesforce (SFDC) automation.
Ability to think big-picture as well as execute on detailed tasks.
Outstanding communication skills to influence stakeholders at all levels.

Drive critical business functions by analyzing root causes and developing aligned solutions.
Execute a prioritized roadmap of initiatives while balancing contributions and overseeing the work of others.
Manage a team of 2-3 Program Managers, providing mentorship and guidance.
Ensure the team delivers impactful outcomes.
Prioritize high-impact opportunities and improve operational efficiency.