ApplySelf Service Lead
Posted 2 months agoViewed
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💎 Seniority level: Lead, 3+ years
📍 Location: United Kingdom, Latvia, Spain, Germany, Denmark, Poland, Portugal, Ireland
🔍 Industry: Translation management
🏢 Company: Lokalise👥 101-250💰 $50,000,000 Series B over 3 years agoInformation ServicesDeveloper APIsSaaSInformation TechnologyCollaborationTranslation ServiceSoftwareCloud Infrastructure
🗣️ Languages: English
⏳ Experience: 3+ years
🪄 Skills: Data AnalysisProduct ManagementCollaborationSales experienceCustomer support
Requirements:
- 3+ years of experience in Product Management, Program Management, or similar roles focusing on product-led growth.
- Strong analytical skills and the ability to use data for problem-solving.
- Experience in sales or account management with a focus on building relationships and identifying growth opportunities.
- Excellent communication and collaboration skills.
- A growth mindset with a willingness to experiment and learn.
- Fluent English language skills.
Responsibilities:
- Own the Self-Service customers' Book of Business (BoB), managing the long tail of customers and driving their revenue and profitability.
- Define, plan, and execute experiments to enhance the end-to-end customer experience.
- Develop and deliver a cross-department program roadmap aligned with customer needs.
- Collaborate with cross-functional teams to ensure the success of initiatives.
- Implement tools and processes to improve service quality.
- Drive data-informed decision-making by establishing KPIs.
- Gather insights from customers to inform strategies.
- Report on program results and present to senior management.
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