Self Service Lead

Posted 24 days agoViewed

💎 Seniority level: Lead, 3+ years

📍 Location: United Kingdom, Latvia, Spain, Germany, Denmark, Poland, Portugal, Ireland

🔍 Industry: Translation management

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: Data AnalysisProduct ManagementCollaborationSales experienceCustomer support

3+ years of experience in Product Management, Program Management, or similar roles focusing on product-led growth.
Strong analytical skills and the ability to use data for problem-solving.
Experience in sales or account management with a focus on building relationships and identifying growth opportunities.
Excellent communication and collaboration skills.
A growth mindset with a willingness to experiment and learn.
Fluent English language skills.

Own the Self-Service customers' Book of Business (BoB), managing the long tail of customers and driving their revenue and profitability.
Define, plan, and execute experiments to enhance the end-to-end customer experience.
Develop and deliver a cross-department program roadmap aligned with customer needs.
Collaborate with cross-functional teams to ensure the success of initiatives.
Implement tools and processes to improve service quality.
Drive data-informed decision-making by establishing KPIs.
Gather insights from customers to inform strategies.
Report on program results and present to senior management.