Head of Global Accounts

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Requirements:

• Experience in managing customer accounts and driving engagement.
• Ability to analyze customer data and develop account health scorecards.
• Strong collaboration skills to work with service delivery, support, product, and sales teams.

Responsibilities:

• Build and lead a team of Customer Engagement Managers to improve client satisfaction and drive revenue retention.
• Develop Account Business Plans to foster growth and reduce customer churn.
• Provide regular reports on customer health and success trends to the executive team.
• Create onboarding procedures to ensure effective product adoption.
• Collaborate with various internal teams to enhance customer experience and pursue growth opportunities.