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Operations Coordinator - ATM Network
Posted 2 months agoViewed
💎 Seniority level: Middle, 3+ years
📍 Location: Marrakesh, Marrakesh-Safi, Morocco
🔍 Industry: Banking
🏢 Company: Euronet – EFT Segment
🗣️ Languages: English
⏳ Experience: 3+ years
Requirements:
- University degree with Engineering or IT orientation, or equivalent professional experience.
- Minimum 3 years of experience in the Operations or Information Technology functions, in such sectors as banking, financial services, telecommunications or retail.
- Prior experience in project coordination, ATM systems and ATM software will be considered a plus.
- A proven track record in planning, issue management and quality assurance in complex IT and operational projects with different platforms and systems.
- A solid track record in on-time delivery of projects, meeting budgets and satisfying the functional expectations of different parties.
- Strong analytical and problem-solving skills
- International corporate experience
- Valid category B driving license.
- Regular field work.
Responsibilities:
- Coordinating local providers and centralized services.
- Uptime monitoring, improving the uptime and meeting Objectives.
- Service providers and internal KPIs monitoring.
- SLA monitoring and ensuring its reflection in invoice reductions.
- Regular reporting ( service providers KPIs, internal reporting).
- Regular review of service performance with local providers .
- Incidents resolution.
- ATM installations (system definition and support onsite).
- Onsite visits.
- Cost control (invoices control, credit notes, reporting, etc).
- Coordination with internal services.
- Developing strategies towards ATM availability improvement, failure avoidance, revenue increase and cost optimization.
- Process improvements, documentation and manual preparation.
- Project management, testing and supporting implementation.
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