German Speaking Luxury Brand Customer Consultant - Athens (Remote in Greece)

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Requirements:

• Fluency in German and English, both written and spoken.
• Experience in luxury retail or high-level customer service is preferred.
• Strong communication and interpersonal skills, focusing on exceptional customer care.
• A genuine passion for luxury brands and an aptitude for understanding luxury consumer behavior.
• Ability to work independently in a remote environment while maintaining productivity and professionalism.
• Excellent organizational skills and acute attention to detail.
• Proactive problem-solving skills with a customer-focused approach.

Responsibilities:

• Deliver exceptional customer service and support to German-speaking clientele through various remote communication channels.
• Build and nurture strong relationships with customers, ensuring their unique needs and preferences are addressed and fulfilled.
• Assist clients with product inquiries, providing detailed and knowledgeable responses about the brand's luxury offerings.
• Stay informed on product developments, promotions, and luxury market trends to effectively engage with customers.
• Collaborate with team members to achieve sales objectives and contribute to an enriching customer experience.
• Professionally handle customer feedback and concerns to ensure high levels of satisfaction.
• Engage in ongoing training to enhance your understanding of products and customer service techniques.