Spanish Speaking Financial Services Support Agent - Athens (Remote in Greece)

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Requirements:

• Fluency in Spanish and English is required.
• Previous experience in customer service or support roles, preferably in the financial services field.
• Strong problem-solving skills with an attention to detail.
• Excellent verbal and written communication skills.
• Proficiency in using customer support software and CRM systems.
• A commitment to providing high-quality customer service and efficiently resolving inquiries.
• Ability to work independently in a remote setting while managing time effectively.

Responsibilities:

• Respond to customer inquiries in Spanish regarding a range of financial products and services.
• Assist clients with account management, transaction support, and compliance inquiries.
• Effectively troubleshoot issues that clients may face and ensure timely resolution.
• Document all customer interactions accurately and maintain updated records.
• Work collaboratively with internal teams to ensure a seamless customer experience.
• Keep up to date with product knowledge and industry regulations through continuous training.
• Deliver exceptional service that enhances customer satisfaction and loyalty.