Project Manager, Customer Portal

Posted about 2 hours agoViewed

💎 Seniority level: Manager, 3+ years

📍 Location: US, internationally

💸 Salary: 112000.0 - 130000.0 USD per year

🔍 Industry: Cybersecurity

⏳ Experience: 3+ years

🪄 Skills: Project ManagementData AnalysisCross-functional Team LeadershipContent creationContent managementAnalytical Skills

3+ years of experience in community management projects.
Proven success in building and growing online communities with measurable outcomes.
Strong project management skills.
Exceptional communication and storytelling skills.
Proficiency with community management tools such as Zendesk, Circle, and Discourse.
A data-driven mindset to measure and improve community KPIs.

Lead the design, development, and rollout of the Axonius community platform project.
Define and implement community guidelines, onboarding flows, and user engagement features.
Attract the first wave of users through campaigns, partnerships, and direct outreach.
Foster relationships among members by initiating discussions, organizing virtual events, and incentivizing participation.
Create and curate high-value content to drive discussions and amplify user-generated content.
Gather actionable feedback to improve the platform and report on KPIs such as user growth and engagement.
Ensure the platform remains a safe, inclusive, and respectful space.