Full-Stack Engineer ( Customer Happiness )

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Requirements:

• 3+ years of experience as a Full Stack Engineer
• Proficiency in Javascript/Typescript and its ecosystem
• Strong knowledge of front-end frameworks and libraries (e.g., React, Angular, or Vue.js)
• Proficiency in back-end technologies such as Node.js
• Extensive experience with database systems, both SQL and NoSQL
• Strong knowledge of API development and integration.
• Experience with cloud services (AWS, Google Cloud Platform, Azure)

Responsibilities:

• Design, develop, and deploy innovative features that align with the product roadmap and deliver measurable customer value.
• Ensure system availability and performance by implementing robust monitoring tools, conducting regular health checks, and proactively addressing potential risks.
• Identify, prioritize, and resolve software bugs while ensuring minimal disruption to end-users and maintaining system integrity.
• Analyze and resolve complex customer-reported issues by collaborating with support teams and ensuring timely communication of updates.
• Develop comprehensive test plans, execute rigorous testing protocols, and drive automation initiatives to maintain high software quality standards.
• Gather feedback from customer interactions, analyze usage patterns, and implement enhancements to improve usability and satisfaction.
• Establish incident response protocols, lead post-mortem analyses, and implement preventive measures to minimize future occurrences.
• Partner with product, engineering, and customer success teams to ensure seamless execution of projects and alignment with business objectives.