Customer Success Manager - UK

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💎 Seniority level: Manager, 3 + Years

📍 Location: UK

🔍 Industry: Risk management and compliance

🏢 Company: LogicGate👥 101-250💰 $113,000,000 Series C over 3 years agoCompliance SaaS Risk Management Cyber Security Enterprise Software Software

⏳ Experience: 3 + Years

🪄 Skills: ComplianceRisk ManagementCustomer SuccessSaaS

Requirements:

3+ years experience in GRC or Risk Advisory, risk management, compliance, or audit.
Interest in supporting sales and commercial business development efforts.
Passion for SaaS applications and understanding the Risk Cloud platform.
Strong people skills to tailor messages to various audiences.
Ability to manage multiple accounts and prioritize effectively.
A drive to learn with a curiosity to understand customer problems.

Responsibilities:

Build and maintain customer relationships to drive product adoption, expansion, and advocacy.
Act as a trusted advisor by providing GRC expertise and Risk Cloud product advice.
Educate customers on key outcomes and metrics related to their GRC program.
Track customer health scores and engage with unhealthy customers.
Collaborate cross-functionally with other LogicGate teams throughout the customer journey.
Share feedback with Product and Development teams to influence the Risk Cloud product roadmap.

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