Remoote.app

Work from anywhere. Start here.

JobsFree resume builderCompaniesLog in
Apply

Merchant Support Agent

Posted 8 days agoViewed

View full description

💎 Seniority level: Entry

📍 Location: United States

🔍 Industry: Point-of-sale financing

🪄 Skills: Analytical SkillsProblem SolvingCustomer serviceAttention to detailCritical thinkingEmpathyStrong work ethicData entryRelationship management

Requirements:
  • Exceptional customer service skills.
  • Ability to think critically and resolve unique escalations.
  • Strong work ethic and perseverance.
  • Understanding of Kafene's core products.
Responsibilities:
  • Play a crucial role in fostering a trustworthy relationship with merchants.
  • Analyze details carefully and listen empathetically to merchant inquiries.
  • Strive for equitable resolutions in alignment with company values.
  • Act as a gatekeeper for sensitive merchant data.
  • Create a strong experience for merchants utilizing Kafene's services.
Apply

Related Jobs

Apply
🔥 Merchant Support Agent
Posted 8 days ago

📍 USA

🧭 Full-Time

🔍 FinTech

  • Must be bilingual in English and Spanish.
  • 1-3 years prior experience in a remote customer support role.
  • Exceptional interpersonal skills.
  • Ability to employ critical thinking skills to resolve complex issues.
  • Strong understanding of core customer service principles.
  • Ability to communicate effectively in writing in both English and Spanish.
  • Detail-oriented mindset with analytical skills.
  • Must be able to work weekends and later shifts (i.e. 1 pm - 10 pm ET).

  • Provide outstanding customer service to merchants by effectively handling inbound calls, chats, emails, and slacks.
  • Resolve complex merchant escalations, leveraging critical thinking skills and de-escalation techniques.
  • Serve as a point of contact for high-level merchant inquiries and issues.
  • Liaise cross-functionally with Risk Ops, Sales, and other teams to address and resolve merchant needs.
  • Maintain merchant operational processes to ensure efficiency and compliance.
  • Assist in onboarding and training of new merchants on platform usage and company policies.
  • Manage and track HubSpot tickets for merchant agreements and merchandise recovery.

Customer serviceDocumentationCritical thinking

Posted 8 days ago
Apply