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Merchant Support Agent

Posted 3 months agoViewed

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💎 Seniority level: Entry

📍 Location: United States

🔍 Industry: Point-of-sale financing

🪄 Skills: Analytical SkillsProblem SolvingCustomer serviceAttention to detailCritical thinkingEmpathyStrong work ethicData entryRelationship management

Requirements:
  • Exceptional customer service skills.
  • Ability to think critically to resolve unique escalations.
  • Understanding of Kafene's core products.
  • Perseverance and a strong work ethic.
Responsibilities:
  • Play a crucial role in creating a strong, trustworthy relationship with merchants.
  • Work to resolve merchant questions and concerns.
  • Act as the gatekeeper to sensitive merchant data.
  • Strive for an equitable resolution that aligns with company values.
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