French Speaking Client Support Representative - Athens (Remote in Greece)

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Requirements:

• Fluency in French and English is a must.
• Previous experience in customer support or client-facing roles is highly preferred.
• Strong communication skills, focusing on empathy and effective problem-solving.
• Ability to work independently and manage multiple tasks efficiently in a remote environment.
• Familiarity with customer support tools and CRM platforms is an advantage.
• A proactive and positive mindset with a genuine desire to help clients.
• Flexibility to work in shifts, including evenings and weekends if necessary.

Responsibilities:

• Provide exceptional customer support to French-speaking clients through email, phone, and chat communications.
• Handle client inquiries effectively and troubleshoot issues to promote customer loyalty.
• Collaborate with colleagues to enhance service delivery and share valuable insights.
• Accurately document client interactions in our CRM system to maintain organized records.
• Assist clients during the onboarding process, guiding them through our services and resources.
• Identify client needs and recommend tailored solutions to improve their overall experience.
• Engage in ongoing training to stay informed about product updates and best practices in customer support.