French Speaking Client Support Representative - Athens (Remote in Greece)

Posted 8 days agoViewed

💎 Seniority level: Previous experience in customer support or client-facing roles is highly preferred

📍 Location: Greece

🗣️ Languages: French, English

⏳ Experience: Previous experience in customer support or client-facing roles is highly preferred

🪄 Skills: Fluency in EnglishCRMCustomer support

Fluency in French and English is a must.
Previous experience in customer support or client-facing roles is highly preferred.
Strong communication skills, focusing on empathy and effective problem-solving.
Ability to work independently and manage multiple tasks efficiently in a remote environment.
Familiarity with customer support tools and CRM platforms is an advantage.
A proactive and positive mindset with a genuine desire to help clients.
Flexibility to work in shifts, including evenings and weekends if necessary.

Provide exceptional customer support to French-speaking clients through email, phone, and chat communications.
Handle client inquiries effectively and troubleshoot issues to promote customer loyalty.
Collaborate with colleagues to enhance service delivery and share valuable insights.
Accurately document client interactions in our CRM system to maintain organized records.
Assist clients during the onboarding process, guiding them through our services and resources.
Identify client needs and recommend tailored solutions to improve their overall experience.
Engage in ongoing training to stay informed about product updates and best practices in customer support.

Posted 9 days ago

📍 Greece

Fluency in French and English; knowledge of additional languages is a plus.
Previous experience in a customer support role is preferred.
Excellent communication skills and a strong commitment to customer service.
Strong analytical and problem-solving abilities.
Familiarity with CRM systems and experience in a remote working environment.
A self-motivated team player with a positive attitude and strong interpersonal skills.

Deliver high-quality customer support to French-speaking clients through phone, email, and live chat.
Respond to customer inquiries regarding products, services, and account-related questions efficiently.
Identify, troubleshoot, and resolve client issues to ensure a high level of customer satisfaction.
Maintain accurate records of client interactions and document feedback in the CRM system.
Collaborate with remote team members to enhance service delivery and share best practices.
Stay updated on product offerings and company policies to provide informative and accurate assistance to clients.

Analytical SkillsProblem SolvingFluency in EnglishTechnical supportCRMCustomer support

Posted 9 days ago

🔧 Requirements