ApplyCustomer Success Engineer- Phoenix
Posted 3 months agoInactiveViewed
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💎 Seniority level: Senior, Minimum of 5 years
📍 Location: United States
💸 Salary: 91200.0 - 155000.0 USD per year
🔍 Industry: Data management and analytics
🏢 Company: Cribl👥 251-500💰 $150,000,000 Series D almost 3 years agoReal TimeBig DataInformation TechnologySoftware
🗣️ Languages: English
⏳ Experience: Minimum of 5 years
🪄 Skills: AWSSQLETLGCPSnowflakeData engineeringData analytics
Requirements:
- Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales.
- Strong customer-first mindset with excellent communication and relationship management skills.
- Experience working with large complex enterprises in a high growth environment.
- Experience with Observability, Logs, Metrics, IT Operations and Security, and managing data pipelines.
- Quick learner with good technical and problem-solving skills.
Responsibilities:
- Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion.
- Become the trusted Cribl expert as customers build out data pipelines to transform data in their organization.
- Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs.
- Drive adoption and expansion of existing use cases and advise/develop additional use cases with the customer.
- Monitor customers’ progress in use case initiatives, troubleshooting, and Cribl certification.
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