Apply

Customer Success Engineer- Phoenix

Posted 3 months agoInactiveViewed

View full description

💎 Seniority level: Senior, Minimum of 5 years

📍 Location: United States

💸 Salary: 91200.0 - 155000.0 USD per year

🔍 Industry: Data management and analytics

🏢 Company: Cribl👥 251-500💰 $150,000,000 Series D almost 3 years agoReal TimeBig DataInformation TechnologySoftware

🗣️ Languages: English

⏳ Experience: Minimum of 5 years

🪄 Skills: AWSSQLETLGCPSnowflakeData engineeringData analytics

Requirements:
  • Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales.
  • Strong customer-first mindset with excellent communication and relationship management skills.
  • Experience working with large complex enterprises in a high growth environment.
  • Experience with Observability, Logs, Metrics, IT Operations and Security, and managing data pipelines.
  • Quick learner with good technical and problem-solving skills.
Responsibilities:
  • Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion.
  • Become the trusted Cribl expert as customers build out data pipelines to transform data in their organization.
  • Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs.
  • Drive adoption and expansion of existing use cases and advise/develop additional use cases with the customer.
  • Monitor customers’ progress in use case initiatives, troubleshooting, and Cribl certification.
Apply