Customer Success Engineer- Phoenix

Posted 9 days agoViewed

💎 Seniority level: Senior, Minimum of 5 years

📍 Location: United States

💸 Salary: 91200.0 - 155000.0 USD per year

🔍 Industry: Data management and analytics

🗣️ Languages: English

⏳ Experience: Minimum of 5 years

🪄 Skills: AWSSQLETLGCPSnowflakeData engineeringData analytics

Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales.
Strong customer-first mindset with excellent communication and relationship management skills.
Experience working with large complex enterprises in a high growth environment.
Experience with Observability, Logs, Metrics, IT Operations and Security, and managing data pipelines.
Quick learner with good technical and problem-solving skills.

Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion.
Become the trusted Cribl expert as customers build out data pipelines to transform data in their organization.
Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs.
Drive adoption and expansion of existing use cases and advise/develop additional use cases with the customer.
Monitor customers’ progress in use case initiatives, troubleshooting, and Cribl certification.

Posted 10 days ago

📍 Phoenix

🧭 Full-Time

💸 91200.0 - 155000.0 USD per year

🔍 Data solutions for IT and Security

Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales.
A customer-first mindset with great communication and relationship management skills.
Proven track record working with large complex enterprises and developing relationships in a high growth environment.
Experience with Observability, Logs, Metrics, IT Operations, and Security.
Proven ability to drive continuous product value through developing new use-cases.
Quick learner with good technical and problem-solving skills.
Willingness to travel as needed (up to 25%).

Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion.
Become the trusted Cribl expert as customers build out data pipelines to transform data in their organization.
Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers.
Drive adoption and expansion of existing use cases and advise/develop additional use cases with the customer.
Keep your finger on the pulse of your customers, including use case initiatives, troubleshooting, and certification progress.
Collaborate cross-functionally with sales, marketing, product, experience, and engineering teams.
Inspire, mentor, and coach team members as part of the Customer Experience organization.

AWSSQLElasticSearchGCPSnowflakeData engineeringRelationship managementData analyticsCustomer Success

Posted 10 days ago

🔧 Requirements