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Strategic Accounts Director

Posted 16 days agoViewed

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💎 Seniority level: Director, 10+ years in relevant client-facing roles, 5+ years leading teams

🔍 Industry: Corporate education technology

🏢 Company: Intellum, Inc.

⏳ Experience: 10+ years in relevant client-facing roles, 5+ years leading teams

Requirements:
  • 10+ years of experience in relevant client-facing roles such as Management Consulting, Customer Success, or Account Management.
  • 5+ years of relevant experience leading teams.
  • Proven experience working with high-profile clients (e.g., FAANG companies).
  • Experience managing complex, multi-layered relationships.
  • Understanding of SaaS platforms, LMS, CMS, or similar tools.
  • Ability to analyze ambiguous situations to provide solutions.
  • Bachelor's degree in a related field or equivalent experience.
Responsibilities:
  • Set the vision and goals for marquee clients, ensuring stakeholder alignment.
  • Ensure all teams work together toward shared objectives.
  • Assess risks and pivot strategies as necessary.
  • Act as a communication bridge between Intellum and clients.
  • Develop detailed account plans to strengthen client relationships.
  • Foster relationships with key system integrators.
  • Lead Quarterly and Executive Business Review presentations.
  • Oversee renewal and ARR expansion strategies.
  • Provide updates to senior sales management.
  • Represent Intellum in strategic client discussions.
  • Advocate for the client within the organization.
  • Oversee strategy implementation and performance analysis.
  • Support clients in designing outreach programs.
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