German speaking Customer service for Luxury cars - Remote in Greece

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Requirements:

• Fluency in German (both spoken and written) is essential.
• Outstanding communication and interpersonal skills.
• Previous experience in customer service, particularly in the automotive or luxury sector, is an advantage.
• Strong problem-solving skills with a focus on exceeding customer expectations.
• Ability to work independently in a remote setup while maintaining productivity.
• Passion for luxury cars and knowledge of automotive products is highly desirable.
• Proficient in using digital tools and customer relationship management systems.

Responsibilities:

• Provide exceptional customer service through various channels, including phone, email, and chat in German.
• Assist customers with inquiries regarding luxury car models, features, and services.
• Efficiently resolve customer complaints and address any issues with professionalism.
• Offer detailed guidance on vehicle customization options and maintenance.
• Maintain accurate records of customer interactions and feedback.
• Work collaboratively with team members to enhance service delivery and customer satisfaction.