Customer Advocate (Remote- US Based)

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Requirements:

• 1-2 years of work experience in a customer-facing role, preferably in customer success, account management, or client services.
• Desire to build a long-term career in customer support.
• Ability to work collaboratively with cross-functional teams.
• Exceptional written and verbal communication and interpersonal skills.
• Empathy and genuine passion for helping customers succeed.
• Willingness to assist with weekend email responses when necessary.
• Strong problem-solving skills with a strategic mindset.
• Ability to communicate clear and engaging instructions.
• Ability to work efficiently in a fast-paced environment.

Responsibilities:

• Coach our customers on how to best use the software for their business' needs.
• Help customers grow and manage their practices, offering creative solutions for unique business needs.
• Assist practice owners in determining the best subscription level and explain software benefits.
• Ensure high-quality work by meeting shared standards for excellence.
• Contribute to tutorials and help documentation.
• Collaborate on unique cases with the Advocate team via various MS Team channels.
• Escalate complex issues to the Senior Advocate Team.
• Utilize expert product knowledge to identify bugs and areas for improvement.