Customer Advocate (Remote- US Based)

Posted 4 days agoViewed

💎 Seniority level: Entry, 1-2 years

📍 Location: United States, EST, NOT STATED

💸 Salary: 40000.0 - 44000.0 USD per year

🔍 Industry: SaaS

🗣️ Languages: English

⏳ Experience: 1-2 years

🪄 Skills: JiraTechnical supportCustomer supportCustomer SuccessSaaS

1-2 years of work experience in a customer-facing role, preferably in customer success, account management, or client services.
Desire to build a long-term career in customer support.
Ability to work collaboratively with cross-functional teams.
Exceptional written and verbal communication and interpersonal skills.
Empathy and genuine passion for helping customers succeed.
Willingness to assist with weekend email responses when necessary.
Strong problem-solving skills with a strategic mindset.
Ability to communicate clear and engaging instructions.
Ability to work efficiently in a fast-paced environment.

Coach our customers on how to best use the software for their business' needs.
Help customers grow and manage their practices, offering creative solutions for unique business needs.
Assist practice owners in determining the best subscription level and explain software benefits.
Ensure high-quality work by meeting shared standards for excellence.
Contribute to tutorials and help documentation.
Collaborate on unique cases with the Advocate team via various MS Team channels.
Escalate complex issues to the Senior Advocate Team.
Utilize expert product knowledge to identify bugs and areas for improvement.

Posted 5 days ago

📍 United States

🧭 Full-Time

💸 40000.0 - 44000.0 USD per year

🔍 SaaS (Software as a Service)

1-2 years of work experience in a customer-facing role, preferably in customer success, account management, or client services.
Desire to build a career in customer support.
Exceptional written and verbal communication skills.
Empathy and commitment to helping customers succeed.
Strong problem-solving skills and strategic thinking.
Ability to work efficiently in a fast-paced environment.

Coach customers on effective software use for their business needs.
Provide support via phone, email, and live chat, prioritizing phone support.
Help practice owners select appropriate subscription levels and articulate software benefits.
Ensure high quality of work and contribute to the knowledge base.
Collaborate with team members on unique cases and escalate complex issues.
Utilize product knowledge to assist customers and share insights with the team.

JiraCommunication SkillsProblem SolvingInterpersonal skillsTechnical supportCustomer supportSaaS

Posted 5 days ago

🔧 Requirements