Manager, Onboarding Operations AMER

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Requirements:

• Demonstrated years of People Management experience in a high-volume operational team, in the Americas region.
• Deep understanding of North, South & Central America employment and/or labour laws, benefits/payroll processes, and employment contracts.
• Previous experience managing people in the Americas region, and developing operational employment processes in conjunction with team.
• Strong sense of ownership, accountable for the performance of your team, and to drive improvement while living Remote’s values.
• Previous start-up experience or hyper-growth experience would be most ideal for this position.

Responsibilities:

• The AMER Onboarding Operations team will report to you and you will provide them with guidance and mentorship.
• Responsible and accountable for the performance of the AMER Onboarding Operations Specialists reporting into you, ensuring the highest quality standards, and that targets are met.
• Act as escalation point for Onboarding challenges arising within AMER working cross functionally to ensure solutions are found and improvements implemented.
• Work collaboratively with Managers within your region, and across others, to instigate and push forward operational change projects.
• Utilise data to drive decision making and to track your team’s performance. Produce regular reports for Onboarding Operations leadership, along with recommendations for alignment with our strategic goals.