ApplyCustomer Advocate (Remote- US Based)
Posted 3 months agoInactiveViewed
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💎 Seniority level: Entry, 1-2 years
📍 Location: United States, EST, NOT STATED
💸 Salary: 40000.0 - 44000.0 USD per year
🔍 Industry: SaaS (Software as a Service)
🏢 Company: Togetherwork👥 101-250💰 Private 9 months agoSaaSReal EstateSoftware
🗣️ Languages: English
⏳ Experience: 1-2 years
🪄 Skills: JiraCommunication SkillsProblem SolvingInterpersonal skillsTechnical supportCustomer supportSaaS
Requirements:
- 1-2 years of work experience in a customer-facing role, preferably in customer success, account management, or client services.
- Desire to build a career in customer support.
- Exceptional written and verbal communication skills.
- Empathy and commitment to helping customers succeed.
- Strong problem-solving skills and strategic thinking.
- Ability to work efficiently in a fast-paced environment.
Responsibilities:
- Coach customers on effective software use for their business needs.
- Provide support via phone, email, and live chat, prioritizing phone support.
- Help practice owners select appropriate subscription levels and articulate software benefits.
- Ensure high quality of work and contribute to the knowledge base.
- Collaborate with team members on unique cases and escalate complex issues.
- Utilize product knowledge to assist customers and share insights with the team.
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