Senior Customer Success Manager (all genders)

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Requirements:

• 2+ years of experience in a customer-facing role, in the logistics industry
• Experience in fast-paced environments such as high-growth start-ups or consulting
• Experience in a B2B SaaS company is a plus
• Ability to solve problems in a creative, yet effective way and work in a focused, structured manner
• Strong team player with a hands-on mentality
• Distinct analytical skills and are highly self-organized with the ability to prioritize
• Business fluent in German and English. Any additional European language is a plus

Responsibilities:

• Act as a strategic advisor to customers by understanding their business objectives
• Build and maintain trusting relationships with each new customer, develop project champions, and identify key stakeholders
• Ensure TradeLink is adopted across the organization and enable digital transformation by applying comprehensive change management principles
• Take ownership of your customers’ roll-out processes along all steps of our customers' journey incl. Partner-activation
• Identify, comprehend, and clearly articulate user requirements to enable customer-focused product development
• Proactively identify opportunities within the customer base for up-selling and cross-selling TradeLink services
• Work closely with the sales team to evaluate and confirm opportunities, contributing to the overall growth of our network