Senior Customer Success Manager (all genders)

Posted 5 months agoViewed

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💎 Seniority level: Senior, 2+ years

📍 Location: Over 20 cities and multiple different countries

🔍 Industry: Logistics

🗣️ Languages: German, English

⏳ Experience: 2+ years

🪄 Skills: Project ManagementAnalytical SkillsChange ManagementCustomer SuccessSaaS

Requirements:

2+ years of experience in a customer-facing role, in the logistics industry.
Experience in fast-paced environments.
Business fluent in German and English.

Responsibilities:

Act as a strategic advisor to customers.
Build and maintain customer relationships.
Ensure TradeLink adoption and enable digital transformation.
Take ownership of customer roll-out processes.
Identify user requirements.
Identify opportunities for up-selling and cross-selling.
Work closely with the sales team.