Senior Customer Success Manager (all genders)

Posted 3 months agoViewed

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💎 Seniority level: Senior, 2+ years

📍 Location: Over 20 cities and multiple different countries

🔍 Industry: Logistics

🗣️ Languages: German, English

⏳ Experience: 2+ years

🪄 Skills: Project ManagementAnalytical SkillsChange ManagementCustomer SuccessSaaS

Requirements:

2+ years of experience in a customer-facing role in the logistics industry.
Experience in fast-paced environments (e.g., startups, consulting).
Experience in a B2B SaaS company is a plus.
Strong analytical skills.
Business fluent in German and English.

Responsibilities:

Act as a strategic advisor to customers.
Build and maintain customer relationships.
Ensure TradeLink adoption across organizations.
Take ownership of customers’ roll-out processes.
Identify and articulate user requirements.
Identify opportunities for up-selling and cross-selling.
Work closely with the sales team.