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Customer Success Manager- Enterprise (EMEA)

Posted 3 months agoViewed

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💎 Seniority level: Manager, 7+ years

📍 Location: India

🔍 Industry: Automated certificate lifecycle management

🏢 Company: AppViewX👥 501-1000💰 $20,000,000 Series B over 2 years agoInformation TechnologyCyber SecurityEnterprise SoftwareIdentity ManagementNetwork Security

🗣️ Languages: English

⏳ Experience: 7+ years

🪄 Skills: Project ManagementCloud ComputingCybersecurityTechnical supportCustomer Success

Requirements:
  • Customer facing experience in solutioning, post-sale support, or customer success management.
  • Technical knowledge related to networks, PKI, automation, and security.
  • Experience managing Enterprise customer accounts, particularly with Fortune 500 organizations.
  • Excellent communication, both oral and written, and exceptional listening skills.
  • Ability to multitask and manage time effectively across different activities.
Responsibilities:
  • Work closely with Sales teams for account transition from Pre-Sales to Customer Success Management.
  • Establish measurable success criteria for customer goals and ensure onboarding objectives are met.
  • Accelerate adoption of solutions and help prioritize projects for quick ROI.
  • Conduct quarterly business reviews and workshops to drive value realization.
  • Manage customer engagement and ensure satisfaction, renewal, and upsell opportunities.
  • Travel to the USA and Europe occasionally to expand customer networks.
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