Enterprise Solutions Engineer - Remote

Posted about 1 month agoViewed

📍 Location: Brazil, Argentina, Uruguay

🔍 Industry: Web data extraction and services

🏢 Company: Zyte👥 251-500💰 $3,000,000 Debt Financing about 3 years agoBig Data Cloud Computing SaaS PaaS Data Mining Software

🗣️ Languages: English

🪄 Skills: PythonJavascriptAPI testingGrafana

Excellent communication in both spoken and written English.
Excellent problem-solving skills.
Experience with techniques and tools for crawling, extracting, and processing web data.
Ownership in business-critical situations.
Data-backed approach to prioritizing projects.
Experience in Python and JavaScript.
Experience in Google BigQuery, Grafana, or similar.

Onboard new enterprise SaaS customers and provide best practice technical advice.
Help review contract agreements for renewal.
Monitor customer usage during trial periods and provide tool recommendations.
Manage customer issues with Technical Support.
Advocate for escalated accounts with Technical Support and Product teams.
Understand customer objectives and tech stacks and provide tailored recommendations.
Proactively identify ways to improve tech stack usage and customer experience.
Identify product feature gaps for enhancements.