Customer Onboarding Specialist - DACH (German Speaking)

Posted about 1 month agoViewed

📍 Location: Copenhagen, London, Stockholm, Berlin, Madrid, Montreal, Lisbon, 35 other countries

🔍 Industry: B2B SaaS

🏢 Company: Pleo👥 501-1000💰 $42,922,001 Debt Financing 9 months ago🫂 Last layoff about 2 years agoMobile Payments Financial Services Payments Information Technology FinTech

🗣️ Languages: English, German

🪄 Skills: Project ManagementAccountingTroubleshootingTechnical supportCustomer SuccessSaaS

Strong understanding of Pleo and B2B SaaS products including configuration and integrations.
Good knowledge of accounting principles, financial workflows, and tax codes.
Fluency in English and German; additional European languages are a plus.
Excellent customer-facing experience and a commitment to customer satisfaction.
Strong planning, prioritization, and risk management skills for managing multiple onboarding projects.
Adaptability to changing requirements and industry trends.

Oversee the onboarding process and ensure a seamless experience for customers.
Understand customer requirements and configure the software accordingly.
Provide technical support and manage the project from start to finish.
Set clear expectations on project methodologies and timelines.
Assist with training, user adoption, and integration of Pleo with customer systems.
Conduct final reviews and maintain strong customer relationships.