VP, Client Success

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Requirements:

• Bachelor’s degree in Business or a related field; Master’s degree is a plus.
• Minimum of 8-10 years of experience in client success manager or account management, with at least 7 years in a leadership role.
• Experience building and scaling a Client Success organization.
• Proven track record of managing client success in healthcare settings.
• Strong understanding of the healthcare industry, particularly in cardiology and imaging.
• Excellent leadership and management skills.
• Experience as a 'player-coach', engaging in hands-on execution.
• Exceptional client relationship management skills, especially with C-level executives.
• Data-driven mindset for analyzing metrics.

Responsibilities:

• Design and build a tailored playbook for each customer type that aligns with their business goals.
• Take on a hands-on role in managing and executing client success activities.
• Build trusting relationships with customer leadership through business reviews and strategy planning.
• Manage client success efforts across hospitals, cardiology practices, partnerships, and more.
• Establish KPIs for the Client Success team and track performance using data-driven insights.
• Collaborate with Sales, Product, Marketing, and Client Services for a seamless client experience.
• Develop strategies to maximize client retention and identify growth opportunities.
• Advocate for client needs within the organization and integrate feedback into product development.
• Build a client success organization from the ground up.