Consultant, Retail Operations Technology

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Requirements:

• Deep expertise in the retail industry with a thorough understanding of retail operations, technology, and best practices.
• Hands-on experience with OMS implementations.
• Proven ability in consulting and discovery phases.
• Several years of experience in product and/or project management, ideally in a consulting environment.
• Strong leadership and communication skills, with the ability to collaborate effectively with executive stakeholders.
• Excellent presentation and interpersonal skills.
• Bonus: Experience with POS implementations, PIM platforms, or relevant technologies like Fluent Commerce, Akeneo, OneStock, or NewStore.

Responsibilities:

• Act as a functional specialist and subject matter expert (SME) on retail operations projects, ensuring alignment with industry standards.
• Serve as the main point of contact for clients, building trust and understanding their business needs.
• Lead in-depth discovery sessions to define project scope and identify business requirements.
• Collaborate with clients to define the future state of their operations and align on implementation scope.
• Develop client-facing deliverables like functional requirements and implementation plans.
• Facilitate client workshops and on-sites to plan roadmaps and align on project requirements.
• Advocate for change management early and integrate client readiness into project planning.
• Lead executive stakeholder meetings and support internal risk management discussions during implementation.