Regional Globalization Director

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Requirements:

• Bachelor’s degree in related field; a combination of education and work experience can be substituted.
• Minimum 5+ years' experience in advertising or translation agency.
• Proficient in MS Word, PPT & Excel.
• Basic understanding of P&L Management.
• 5+ years' experience with industry leading Translation Software (CAT Tools).
• 5+ years of people management experience.
• Experience with Global Account Management.
• Strong cross-cultural communication and international strategy skills.
• Bilingual.
• Excellent customer service, written, and interpersonal skills.
• Excellent presentation skills.
• Highly organized with excellent attention to detail.
• Ability to motivate, develop, and lead a team.

Responsibilities:

• Responsible for day-to-day client relationship management.
• Lead the end-to-end process of client onboarding for localization and globalization services.
• Develop frameworks that account for regional market complexities, legal considerations, and cultural nuances.
• Provide advice and support to transcreation team regarding project timelines and budgets.
• Manage billing and provide monthly billing reports.
• Conduct follow-ups and client satisfaction surveys.
• Identify potential new business for existing clients.
• Support issue escalation and resolution for Globalization team.
• Lead or participate in RFPs and pitches for clients.
• Initiate research on new developments and investigate competitors.