Technical Customer Support - United States

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Requirements:

• 2-3 years of proven experience in technical customer support within a SaaS environment or high-growth technology company.
• Expertise in resolving technical issues related to APIs and browser errors.
• Proficiency with industry-standard tools including GCP suite, BigQuery, Firestore/Firebase, and GoogleSQL/SQL.
• Ability to read and troubleshoot code, preferably in Python, JavaScript, Node.js, and React.
• Prior experience working in a startup with international, remote teams.

Responsibilities:

• Quickly and effectively resolve customer support tickets to ensure a seamless user experience.
• Diagnose and solve technical issues related to the ElevenLabs platform, including APIs and code.
• Continuously update and improve support documentation and help center articles.
• Act as a liaison between customers and internal teams, providing feedback for product improvements.
• Work closely with product and engineering teams to relay customer needs and suggest enhancements.