Technical Customer Support - United States

Posted about 1 month agoInactiveViewed

💎 Seniority level: Junior, 2-3 Years

📍 Location: United States

🔍 Industry: AI, audio

🏢 Company: ElevenLabs👥 101-250💰 $180,000,000 Series C 2 months agoArtificial Intelligence (AI)Developer APIs Content Creators Generative AI

🗣️ Languages: English

⏳ Experience: 2-3 Years

🪄 Skills: Node.jsPythonSQLGCPJavascriptReact.jsAPI testingFirebaseREST APICommunication SkillsAnalytical SkillsCustomer serviceExcellent communication skillsTroubleshootingJSONAnalytical thinkingData analyticsDebuggingCustomer supportSaaS

Requirements:

2-3 Years in Technical Customer Support: Proven experience in a SaaS environment or a high-growth technology company with B2B/enterprise experience.
Technical Troubleshooting: Expertise in resolving issues related to APIs, browser errors, and other technical integrations.
Experience with GCP and code: Well-established experience and proficiency using several industry-standard tools, especially previous experience using tools such as the GCP suite, BigQuery, Firestore/Firebase, and an understanding of GoogleSQL/SQL. Proficiency in reading and troubleshooting code is a big plus, primarily in Python, but also preferably in a few others, such as JavaScript, Node.js, and React.
Startup Experience: Prior experience working in a startup with international, remote teams is highly valued.

Responsibilities:

Quickly and effectively resolve customer support tickets, ensuring a seamless user experience and customer empathy.
Diagnose and address technical issues related to for example the ElevenLabs platform, AI, APIs, code, and much more. While providing clear, user-friendly solutions to complex technical problems.
Continuously update and improve support documentation and help center articles.
Work closely with the product and engineering teams to relay customer needs and suggest enhancements.
Foster strong relationships with enterprise clients to support their ongoing success with our products.

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