Client Support Specialist (Compliance)

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Requirements:

• Must communicate effectively with diverse customers, employees, and management levels.
• Must prepare, write, read, and demonstrate effective communication skills.
• Impeccable attention to detail and eagerness to learn.
• Understanding of the SDLC and Agile methodologies; SAFe methodology is a plus.
• Knowledge of Office 365, including SharePoint.
• Strong problem-solving skills.
• Effective communication skills with external and internal teams.

Responsibilities:

• Build and maintain strong client relationships to foster trust and loyalty.
• Provide expert guidance and support on Aperia software products.
• Maintain detailed records of client interactions and documentation of complaints.
• Proactively troubleshoot and resolve client issues, escalating complex problems when necessary.
• Collaborate with internal teams to address issues efficiently.
• Stay updated with product information, company policies, and procedures.