Customer Success Manager (Oncology)

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Requirements:

• Bachelor’s degree or equivalent experience in Healthcare IT Project Management.
• PMP certification or equivalent experience.
• Familiarity with Agile and Scrum methodologies (preferred).
• 5+ years in healthcare IT, EMR implementations, and/or SaaS environments.
• Strong project planning, analytical, and communication skills.
• Experience with project management tools (e.g., ClickUp, MS Project, Smartsheet).
• Proficiency in MS Office 365.
• Understanding of data conversion, interface building, and product management.

Responsibilities:

• Manage projects end-to-end, including initiation, planning, and execution.
• Create and maintain critical project documentation and artifacts.
• Lead multidisciplinary teams to deliver on schedule and within budget.
• Monitor and manage resource allocation, budgets, and timelines.
• Ensure excellent communication and customer service with stakeholders.
• Identify risks, propose mitigation plans, and escalate issues when needed.
• Provide clear progress updates to stakeholders and senior leaders.
• Support continuous improvement of implementation and client support methodologies.