Operations Coordinator, Agency

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Requirements:

• Bachelor's degree or relevant transferable working experience.
• Familiarity with Salesforce or other CRM tools.
• Must have a working laptop/PC, internet, and backup connection.
• Excellent communication skills in English, both verbal and written.
• Strong time management skills and the ability to multitask while ensuring high accuracy.

Responsibilities:

• Deliver leads to clients via CSV files, API, or by uploading lead files into third-party platforms.
• Respond quickly to client emails and requests.
• Update programs with changes and maintain accurate records in Salesforce and internal tools.
• Create programs and set up APIs for lead deliveries.
• Establish processes to increase efficiency and solve problems.