VA - Lead Qualifier

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Requirements:

• Fluent in English with excellent written and verbal communication skills.
• Proven experience in sales, customer service, or lead qualification roles.
• Familiarity with CRM platforms, with Pipedrive experience preferred.
• Proficiency in scheduling tools like Calendly.
• Strong ability to adhere to scripts and maintain consistent communication.
• Ability to manage multiple tasks and priorities independently.
• Excellent problem-solving skills and attention to detail.
• Experience in the real estate industry or housing programs is a plus but not required.

Responsibilities:

• Qualify inbound leads based on specific criteria outlined in the 'Turn the Key' program guidelines.
• Use Pipedrive CRM to track, organize, and update lead information with accuracy and attention to detail.
• Schedule meetings for the sales team using Calendly, ensuring seamless coordination between leads and team members.
• Conduct initial phone screenings to gather essential information and assess lead eligibility.
• Follow pre-written scripts meticulously to maintain consistent and professional communication.
• Engage with leads professionally and empathetically, providing a positive and supportive experience.
• Follow up with unqualified leads, offering resources or outlining steps for future qualification under the 'Turn the Key' program.